A blog from UK Finance carries a post about a risk of which I for one was unaware.  The contact centre interactive voice response (IVR) system is the front door for customers using the phone and enables them to complete self-service transactions at their convenience, but fraudsters can target the IVR to harvest information to scam customers.  As part of an organised attack, it warns, the fraudster will probe the IVR to acquire or validate data that will enable them to cash out the victim’s account or gather additional information to enable authorised push payment (APP) fraud.  The post starts by revealing the results of an analysis of calls to show the make-up of an organised fraud attack – including the detail that 10% of IVR attacks are from fraudsters that have already been blacklisted by another bank.  Fraudsters use IVR alongside other means (such as social media) to gather and validate data about their victim.

This blog is primarily for my own use, to keep informed and up to date.  However, if you would like to say thank you (and perhaps help me get a new, better laptop when I am away…) you can “buy me a coffee” at

Author: raytodd2017

Chartered Legal Executive and former senior manager with Isle of Man Customs and Excise, where I was (amongst other things) Sanctions Officer (for UN/EU sanctions), Export Licensing Officer and Manager of the Legal-Library & Collectorate Support Section

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